🚚 Delivery policy – Mercantile Inc

Mercantile Inc delivers its robot lawn mowers and accessories anywhere in United Kingdom and internationally.

Our delivery times vary depending on the availability of the models, their nature and the destination of your order.

đź“… Delivery times

  • Products in stock: free shipping within 1 to 14 working days
  • Special or customised orders: estimated delivery time between 2 and 4 weeks
  • International deliveries: additional delivery times may apply due to customs formalities

We do our utmost to meet the delivery times indicated. However, circumstances beyond our control (bad weather, strikes, customs, etc.) may cause delays. In this case, we will inform you as soon as possible.

đź’¸ Shipping costs

Shipping costs are calculated based on the characteristics of your order (weight, volume, destination) and are clearly communicated to you during the checkout process.

Available shipping methods:

  • Standard delivery: for standard robot lawn mowers and accessories
  • Specialised transport: for bulky equipment or equipment requiring special care

All our shipments are insured by professional and reliable carriers to guarantee the safety of your order until it reaches your door.

📦 Receipt of your order

Upon delivery, please check the condition of the package before signing the delivery note.

In case of damage or anomaly:

  1. Indicate precise reservations on the delivery note.
  2. Contact our customer service department within 48 hours so that we can quickly take the necessary steps with the carrier.

🛠️ Installation on request

For certain models of robot lawn mowers, we offer a home installation service. This option can be requested when placing your order so that you can enjoy your device immediately without any hassle.

đź“ž Customer service at your disposal

If you have any questions about delivery, delivery times, transport conditions or installation options, our team is here to help:

✉️ contact@mctinc.uk